Exchange Request

🔁 Exchange Policy

The exchange process for products you have purchased is subject to the following strict rules within the framework of the Consumer Protection Law No. 6502:

⚡ Important Limitations (Please Read)

• Color and Size Only: Exchange transactions are limited to color and size changes of the same product only. Exchanges for different models are not made.

• One-Time Right: For an exchanged product, a second return or exchange right does not arise.

• International: We do not offer exchange services for international orders.

• Stores: Products purchased from our website cannot be exchanged at our physical stores.

🚫 Situations Where Exchanges Cannot Be Made

In the following situations, exchange requests will be rejected by the system:

1. Hygiene & Protection: Products with the protective strip removed or that do not meet hygiene conditions.

2. Altered Products: Products that have undergone tailoring (hemming, narrowing, etc.).

3. Specially Approved Products: Products for which "No Exchange/Return" was accepted when added to the cart.

4. Time Limit Exceeded: Requests made more than 14 days after the delivery date.

📦 Process and Shipping

• Fee: The shipping fee for exchange transactions is borne by our company.

• Processing Time: After the product reaches us, inspection and shipping of the new product take an average of 5 business days.

• Stock Status: The color/size you requested may be out of stock at that moment. In this case, a refund will be issued.

📲 How to Make an Exchange?

To prevent incorrect shipments; please contact us via our WhatsApp Line to get exchange approval before sending the cargo.

Note: Products sent without approval or that do not meet the exchange conditions will be sent back to your address as "Recipient Pays".