Exchange Request

In accordance with the Consumer Protection Law No. 6502, the exchange conditions for the products you have purchased from our website are as follows.

In order for us to provide you with faster service, please do not send cargo without making an exchange request.

• In order for the product to be exchanged, it must be resalable and meet hygiene conditions.
• Exchanges cannot be made for international orders.
• There is no right of return for exchanged products. If the 14-day period from the initial order has passed, the exchanged product cannot be returned .
• The 14-day exchange period is valid for 14 days after the delivery date of the product.
• Returns and exchanges cannot be made on products whose protective tape has been removed.
• Exchanges are limited to color and size changes only; exchanges for a different product are not possible.
• The average time for completing exchange requests and re-shipping is 5 business days.
• You will not be charged any shipping fee for the exchange process.
• Since tailored products are considered special production, exchanges cannot be made.
• Exchanges cannot be made in our stores for products you have purchased from our website.
• Products that are not suitable for exchange during inspection will be sent back to you.
• If the exchange cannot be processed, your refund will be refunded to the credit card you used for payment within approximately 5 business days.
• The color and size you want to exchange may be out of stock due to instant stock updates, please check before creating a request.
• During busy periods, processes may take longer.

Please contact us via our Whatsapp line regarding your change request.